renew domains registered before
1/1/2003
|
renew domains registered after
1/1/2003 |
| To renew .com, .net, .org domain names that were registered BEFORE
January 1, 2003 please please
use our OpenSRS Manager. |
To renew .com, .net, .org domain names that were
registered AFTER January 1, 2003 please
do the following:
1. Login to your account using the form above
2. Click "Renew Domains"
3. Choose the domains you would like to renew and follow the directions. |
Q. How do I renew my domains?
A: Login to your account using the form above. Click "Renew
Domains." Choose the domains you would like to renew and follow
the directions.
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Q. What happens
if I don't renew my domains?
A: 60-days* before your domain(s) expire 000domains will send
notices reminding you to renew them. The exact expiration date can be
seen in your account. If the domain expires it may still be maintained
in the registration database for a 40-day* period where it can be renewed
at the normal price. After the grace period it will be deactivated and
placed into a 30-day* Redemption Period (Note - Some domains
may not make it to the redemption period if they are purchased by a third
party. Be sure to renew your domains before they enter redemption status.)
* - Number of days stated in the domain expiration/redemption
explanation are approximate.
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Q. My domain
is in "Redemption." What does that mean?
A: Although the domain(s) are scheduled for deletion at this
point they may still be retrieved by request by filling out this form
(there is a link to the form at the bottom of this page). The fee for
reactivating a domain in the Redemption Period is $99.95 + the normal
renewal fee. At the end of the Redemption Period the domain(s) will go
into a 5-day delete cycle at the end of which they will become available
for anyone to register.
 Make
a request to reactivate domain(s) in the Redemption Period.
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Q. What if I
don't want to receive any more notices?
A: If you don't want to get any more notices regarding certain
domains you can remove them from the reminder list. However, as long
as you have at least one domain that is set to expire within 60 days
you will receive the weekly report. In your latest e-mail notice check
the domains you don't want to receive reminders about and click "cancel
reminders." Those domains will no longer be included in any further
reports except for one final deactivation notice on the day of expiration.
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Q. What does DomainSync do?
A: DomainSync is a new service that allows you to synchronize the
expiration date of all your .com and .net domains making it easier to renew
them all at once. For more information and pricing on DomainSync click
here.
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Q. There are
errors in my account info. What do I do?
A: Click the "Update Account Info" button. Login
to your account. Update any incorrect fields in your account information
and click "update." Note: If you are still getting more than
one consolidated notice even though the account IDs are the same it
may be because your account information is different. By making the
account information the same you will get one notice.
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Q. What does "auto
renew" mean. How do I change it?
A: As a security precaution all
new registrations are set to auto-renew unless otherwise
specified by the customer. This prevents domain names from
accidentally expiring and you from losing control of your
web site, e-mail services that you may have with that domain.
The first auto-renew attempt is billed 20 days before the
date of expiration. If it does not go through the second
attempt is billed 15 days before expiration. The auto renews
are billed on the same credit card you used to register
the domain.
If you want the name to auto-renew, but the credit card
information is no longer valid, login to your account and
click "update credit card info."
If you want your name to auto-renew, but the auto renew
is turned off, login to your account, select the domain(s)
you want to modify. Click the "enable/disable auto-renewal." Click "update
preferences."
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Q.
My auto renew failed. What do I do?
A: Most likely your auto-renewal
failed because the credit card information is no longer valid.
To resolve this problem you will need to update your credit
card information. You may need to manually renew your domain
if it is less than 15-days before expiration.
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Q.
My credit card is invalid. How do I update it?
A: Login to your account and click
the "update credit card information" link.
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Q. I am still getting
multiple renewal notices for the same account ID
A: This is probably because the name and
contact information is different for each domain. To consolidate
all of your domains into one notice be sure that your contact information
is consistent for each domain. Login to your account, click "update
account information." Update the information to make it consistent
with other notices you have gotten.
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